Registering and logging in to patforpet.com is quick and easy! Follow these steps to easily access your account and manage your purchases.

1. Registration on patforpet.com

a. Go to the site's homepage

• Open your browser and go to https://www.patforpet.com . Usually, you will find the registration or account button in the upper right corner of the main page.

CLICK THE LITTLE MAN TO REGISTER AND/OR LOGIN

b. Create a new account

• Click on Register or Create Account .
• You will be asked to enter basic information such as:
  • Full name
  • Email address (make sure it is valid, as it will be used to confirm the account)
  • Password (choose a secure one, but one you can remember)

c. Confirm your email address

• After entering your details, a confirmation link will be sent to the email address you provided.
• Log in to your email and click the link to activate your account.

d. Complete your profile

• Once you have confirmed your email address, you can log in to the site and complete your profile with any additional information, such as your default shipping address, preferred payment method, and more.

2. Log in to patforpet.com

Once you have registered, following these steps to log in is just as easy.

a. Go to the login page

• Go back to the patforpet.com main page and look for the Login or Sign In button (usually in the upper right corner of the page).

b. Enter your credentials

• You will be asked to enter:
  • Email address (used for registration)
  • Password

c. "Remember me" option

• If you are using a secure device, select the Remember me option (if available), to avoid having to log in every time.

d. Password recovery (optional)

• If you don't remember your password, click Forgot your password? and follow the recovery instructions. You will receive an email with a link to set a new password.

3. Account navigation

Once logged in, you can manage all your account information:

• Orders : View your past purchases and current order status.
• Addresses : Add or edit shipping addresses.
• Payment Methods : Update your payment information.
• Loyalty Points or Rewards (if applicable): Check for any accumulated points or redeemable coupons.

CLICK THE REWARDS BUTTON TO MANAGE YOUR POINTS

The Patforpet.com Staff

Advance bank transfer

The bank transfer must be made out to

FERRANTE MARIASOLE

IBAN: IT80J 36081 0513828 79062 87913

The ordered goods will be shipped upon receipt by the customer of the bank transfer data (CRO number).

Payment on delivery

Cash on delivery is only accepted if paid in cash or by bank draft;
Consequently, pursuant to and for the purposes of art. 1197 of the Civil Code, payments made by bank check will not be accepted.
Payment on delivery will be subject to a 4% surcharge for each order placed, with a minimum of 5 euros.
This surcharge is to be attributed solely and exclusively to the courier chosen and used by Patforpet.

In the absence/refusal of payment, the driver will not deliver the goods.

Credit card

Enter your card details at checkout and proceed to payment.

Fast payments

You can make payments with three types of fast payments:

PayPal

Shipping to Italy

The current shipping time provided by Patforpet.com is 24/48 hours.

Shipping costs are €9.00 for orders under €80.00.

Shipping is free for orders of €80.00 or more.

Generally, the morning after receiving this email, you can check the expected delivery day and time slot.

The courier is provided with the telephone number only and exclusively to be able to contact the Customer in case of problems, not to arrange or notify about the arrival.

Unlocking and Resending Packages Fees

If a package is not delivered because the recipient is absent, the courier may hold it pending delivery or charge a fee for reshipping.

• In these cases, all unlocking and reshipment costs are always borne by the customer , since it is the recipient who did not collect the goods.
• It is the customer's responsibility to contact the courier to arrange a new delivery. If we contact the courier on the customer's behalf, it will only be as a courtesy, but any costs will still be the customer's responsibility.

Shipments abroad

Shipments to foreign countries are currently disabled.

For information you can contact us.

For Step products...

If you wish to have your order delivered in one of the following ways: *

• On a certain day
• In a certain time slot
• At a set time

a service charge of €5.00 will be applied.

* The three modes mentioned above are only available for products in the Step line.

Terms of sale
The following terms and conditions of sale are governed by Italian law and apply to all purchases made through the website www.patforpet.com and orders submitted by email. The terms and conditions of sale will be accepted, without exception, upon order confirmation.

All sales, delivery, and payment methods are listed in detail in the various sections of the Site and are considered an integral and substantial part of this contract. The conditions applicable to each individual order will be those displayed on the Site at the time of ordering. Any new conditions will be effective upon publication on the Site and will apply only to sales concluded subsequently.

All customer data will be processed in full compliance with Italian privacy law (Article 30 of Legislative Decree 196/03): for further information, please read paragraph 18.

1. DEFINITIONS AND IDENTITY OF THE CONTRACTUAL PARTNER
Patforpet is a domain that represents and is registered by Ferrante Mariasole, via monte cervino, 4, VAT number 04777730617 tax code FRRMSL81L46L219Y, and registration number in the Caserta Company Register, REA registration number 354390, hereinafter referred to as the "Supplier", and is intended for the online sale of pet products.
The term Customer means the natural person who intends to purchase goods from the Supplier.
The Supplier sells the goods "online", i.e. via the remote communication system called "internet".
All purchase contracts are concluded with the Supplier. All communications between the Customer and the Supplier will be via email, except as otherwise indicated below.

2. PRODUCT FEATURES AND WARRANTIES
All products presented on the site are described in detail within the product pages. Due to the different display settings of internet browsers and individual monitors, the Supplier cannot be held responsible for any inaccuracies in the product images. The product images published on the site are purely indicative. In the absence of specific information in the order notes, no complaint regarding non-conformity of the purchase can be made.
All products marketed by the Supplier meet high quality standards. Any legally required guarantees are provided directly by the manufacturers. Consequently, the applicable regulations and warranty application procedures are the same as those indicated by the manufacturer on the product packaging.
The Provider declines all responsibility for direct or indirect damages of any nature or form whatsoever resulting from the use of the Site and/or the news, photos and information contained therein.

3. PRODUCT UNAVAILABILITY AND PURCHASE LIMITATIONS
The Supplier will not be liable in any way for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, the Supplier undertakes to promptly inform the Customer in accordance with the procedures set forth in Article 54 of Legislative Decree 206/2005 and to not charge the Customer the corresponding price or, in the case of advance payment, to refund the Customer's purchase price upon request.

4. DURATION OF OFFERS
All products and prices listed on the Site constitute an offer to the public subject to the limitations and terms contained on the Site itself and in these general conditions of sale.
The offers presented on the Site are valid subject to stock availability. The Supplier reserves the right to modify and/or revoke offers in accordance with the provisions of Article 1336 of the Italian Civil Code.

5. SELLING PRICE
All sales prices listed on the Site are expressed in euros and include VAT but do not include any applicable customs duties, which are the responsibility of the buyer. The customer's cost will consist exclusively of the amount calculated at the time of ordering, without considering any price increases or decreases, including any promotions that may occur subsequently or have ended previously. Shipping costs are not included in the price of the products.

6. DISCOUNT COUPONS
The Supplier may accept only one Discount Coupon for each order.

7. ACCEPTANCE OF ORDERS and CONCLUSION OF THE CONTRACT
The order sent by the Customer will be binding only if the entire order procedure has been completed regularly and correctly without any error messages being highlighted by the Site.

The contract may be considered concluded when the Customer:

- will have filled out the digital form containing their identification data. The Customer chooses the address indicated on the order form as their domicile; the following must be present: the house number, the local postal code, the name or number shown on the doorbell, and the telephone number where the Customer can be reached. By entering the telephone number and email address, the Customer accepts the use of these means of communication by the Supplier and its collaborators. Before final confirmation of the order, the Customer can further verify the accuracy of the data entered by viewing the order page.

- will have selected the type of payment they wish to adopt.

- will have sent the order to the Supplier via email. Sending the order implies knowledge and full acceptance of the terms and conditions of sale.

The order is deemed accepted by the Supplier upon shipment of the goods. The Customer is required to enter only their personal details and telephone and email addresses on the order form; they may not enter third-party information, nor false or fictitious information. Orders placed by minors cannot be accepted. The Supplier reserves the right to prosecute any violation or abuse, in the interest of its Customers, and also reserves the right to refuse an order.

8. ORDER CONFIRMATION
The Customer will receive an order confirmation email with a summary of the products, their prices, and the general and specific terms and conditions applicable to the order. If the Customer does not receive an order confirmation, this may be due to a problem during the ordering process. It is recommended that the Customer contact the Supplier at infopatforpet24@gmail.com to verify the order has arrived.

9. PAYMENT METHODS
The Customer may pay as he chooses by:

Credit card (PayPal). Simply link your credit or debit card to your PayPal account. If you don't have a card, no problem: top up your PayPal account with a simple bank transfer. To send a payment with PayPal, you only need to know the recipient's email address. For more information, visit www.paypal.it

Bank transfer. Payment is made, upon shipment of the order, via the customer's bank's online banking account, according to the standard payment methods of each credit institution.
The goods will be shipped upon receipt of the CRO by the Customer.

In the event of late payment, the Supplier reserves the right to claim late payment interest, calculated on the basis of the legal rate in force, applicable from the payment due date.
The Supplier cannot be held responsible for any fraudulent or illicit use that may be made by third parties of credit cards and other means of payment when purchasing products, as it is not involved in the procedure at any time.

10. ORDER PROCESSING
The Supplier undertakes to fulfill the Customer's order within 2 business days of receiving payment, subject to available warehouse stock. If one or more items are not immediately available, the Supplier undertakes to notify the Customer immediately and arrange with the Customer for a partial shipment.

11. SHIPPING AND DELIVERIES
Goods will be delivered throughout Italy, including the islands, via Express Courier. Delivery will be made to the address indicated by the Customer on the order form. Any delays during transportation will not be the Supplier's responsibility and will not constitute grounds for withdrawal or entitlement to compensation, except as provided for in Article 54 of Legislative Decree 206/05.

FAILURE TO COLLECT. Delivery requires the presence of the Customer, or a designated representative, at the address indicated in the order. If no one collects the goods during the first delivery, the courier will leave a note for the Customer and arrange a second delivery. If the goods are not collected during the second delivery, the courier will hold the goods at its warehouse for three days. If the Customer fails to collect the goods, the Supplier reserves the right to charge additional costs resulting from the Customer's negligence in failing to collect the shipment. The Supplier also reserves the right to exclude the Customer from future purchases or to make the service dependent on online payment.

Unlocking and Resending Packages Fees

If a package is not delivered because the recipient is absent, the courier may hold it pending delivery or charge a fee for reshipping.

• In these cases, all unlocking and reshipment costs are always borne by the customer , since it is the recipient who did not collect the goods.
• It is the customer's responsibility to contact the courier to arrange a new delivery. If we contact the courier on the customer's behalf, it will only be as a courtesy, but any costs will still be the customer's responsibility.

LIABILITY. The Supplier assumes no responsibility for any disruptions due to force majeure, such as accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to IT systems, system failures, and other similar events that prevent, in whole or in part, the proper execution of the contract within the agreed timeframe. The Supplier shall not be held liable for any damages, losses, and/or costs arising from the failure to perform the contract for the above-mentioned reasons. The Customer shall only be entitled to a refund of the price already paid.
The Supplier guarantees compliance with product quality standards; any liability for poor product condition due to improper handling after delivery is excluded.
Any complaints regarding the performance of the service may be raised, under penalty of forfeiture, within ten days of delivery of the products. The Customer, upon receiving the damaged goods or requesting their return to the carrier, has direct and exclusive recourse against the carrier. The carrier is also liable for any delay in delivering the goods to the recipient. In such cases, the Supplier shall be considered exempt from any liability for loss or damage to the goods from the moment they are handed over without reservation to the carrier for transportation.
In the event of partial loss or damage that is not recognizable at the time of delivery, the Customer must report the damage to the carrier as soon as it is discovered, under penalty of forfeiture, within and no later than eight days of receipt, by registered letter with return receipt (art. 1698 of the Civil Code).

12. SHIPPING COSTS
Shipping costs are €9.00 for each shipment under €80.00. This cost will be added to the order total. Customers will be able to check the shipping costs before completing the purchase process.

13. RIGHT OF PROPERTY
The Supplier remains the owner of the goods until the payment by the Customer is credited to the Supplier's account.

14. RIGHT OF WITHDRAWAL
As required by Legislative Decree no. 206/2005, any customer who is dissatisfied with the product received may exercise the right of withdrawal, without penalty and without providing any justification, within 10 working days of receiving the goods. Although not required by law, we would appreciate it if our customers could provide us with a brief explanation of the reasons for their withdrawal.

The refund includes all costs incurred by the customer, including shipping.

To exercise the right of withdrawal, the Customer must:

Send the Supplier, within the required 14 business days, a refund request by registered letter with return receipt, specifying your intention to withdraw from the purchase; the products for which you wish to exercise the right of withdrawal (attaching a copy of the order, including the customer's name); and the customer's bank details to which the refund will be made. This notification may be sent in advance (but must be confirmed by registered mail with return receipt within 48 hours) by email to infopatforpet24@gmail.com and must be sent to pat for pet c/o FERRANTE MARIASOLE, with registered office at Via MONTE CERVINO 4, 81025 MARCIANISE, CASERTA.
Return the goods, intact and unused, complete with original packaging and instructions, by post within the following 5 days at your own expense. Failure to do so will invalidate the right of withdrawal. It is understood that the Customer is solely responsible for all shipping risks for returning the items. If the goods are damaged during transport, the Supplier will notify the Customer of the incident (within the business day following receipt of the goods at its warehouses) to allow the Customer to promptly file a complaint with the courier of their choice and obtain a refund for the value of the goods (if insured). In this case, the product will be returned, with shipping costs paid by the Customer, simultaneously canceling the withdrawal request. The Supplier is not liable in any way for damage or theft/loss of goods returned via uninsured shipments.

Upon receipt, the returned goods will be inspected for any damage or tampering not resulting from transport. If the goods are intact and the right of withdrawal has been exercised in accordance with the procedures described, and in any case no later than 14 days from the date of notification of the exercise of the right of withdrawal, the Supplier will refund the amount, net of delivery costs, via bank transfer to the current account indicated by the Customer.
The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Supplier ascertains:

- the lack of the original external/internal packaging.

- the absence of integral elements of the product (accessories, cables, manuals, parts, ...).

- damage to the product for reasons other than its transport or for exceeding the time limits established by law for reasons not attributable to the Supplier.

In the event of forfeiture of the right of withdrawal, the Supplier will return the purchased item to the sender, charging the latter the shipping costs.

If the Customer receives damaged or incorrect goods, the Supplier will fully refund the value of the goods, including shipping costs. The Customer is required to inform the Supplier that the goods are damaged or incorrect within two days of delivery.

The customer's right of withdrawal does not apply if the purchase was made at a point of sale, since in this case the transaction is concluded when the receipt or invoice is issued by the store. Therefore, it cannot be considered a transaction concluded online or through mail order, and the relationship is maintained with the store manager.

The Customer may not exercise this right for products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

15. EXPRESS TERMINATION CLAUSE
Failure by the Customer to comply with any of the obligations set forth in Articles 7 and 9 above, and in particular the payment obligation, will result in the automatic termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for a judicial ruling, without prejudice to the Supplier's right to take legal action for compensation for any further damages suffered.

16. AFTER-SALES ASSISTANCE
If the Customer encounters problems with a purchased product, he or she can request assistance by sending the Supplier an email describing the problem to INFOPATFORPET24@GMAIL.COM. The Supplier's After-Sales Service will respond to the Customer within 24 business hours and will help resolve the issue.

17. PROVISION AND PROCESSING OF PERSONAL DATA - PRIVACY POLICY
Pursuant to Article 13 of Legislative Decree 196/2003, the Supplier shall process the data provided by the Customer in compliance with the legislation on the protection of personal data. Personal data is collected for the purpose of registering the Customer and activating the procedures for the execution of this contract and the related necessary communications. Providing data is optional, but any refusal to provide it will make it impossible to provide the service. This data is processed electronically in compliance with applicable laws and may be disclosed only upon request by judicial authorities or other authorities authorized by law. This Privacy Policy applies only to the patforpet.it website and not to other websites that may be accessed by the user via links.

The optional, explicit, and voluntary sending of electronic mail to the addresses indicated on this Site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message.

DATA CONTROLLER. The data controller is PATFORPET, located at the FERRANTE MARIASOLE headquarters, VIA MONTE CERVINO 4, MARCIANISE CASERTA. To exercise the rights provided for in Article 7 of Legislative Decree 196/2003, the Customer must write to the address indicated, or to infopatforpet24@gmail.com, for the attention of the Data Controller.

DATA PROCESSING LOCATION. The processing related to this Site's web services takes place at the Provider's headquarters and is handled only by persons authorized to perform the activities necessary to execute the contract. No data deriving from the web service is communicated or disseminated except for the purpose of performing the requested service and exclusively for that purpose.

PERSONAL DATA SECURITY. Personal data collected on the Site is protected from unauthorized access, use, or disclosure. Only personnel specifically designated by the Provider and equipped with their own authentication credentials may access such data. All necessary security procedures have been implemented to protect data from breaches by unauthorized personnel, both locally and online. All personal data provided to us is stored in a secure and controlled environment. To this end, physical, electronic, and organizational processes have been implemented to safeguard and protect the information collected, including the use of firewalls, antivirus software, and connection protection.

SHARING AND DISSEMINATION. The personal data provided by the Customer is collected electronically and processed, including with the aid of electronic means, directly and/or through delegated third parties (such as home delivery, mailing, and data entry companies, product customization laboratories, consulting firms, etc.) for purposes related to the performance of the service and the management of product purchase orders, and for statistical purposes or the sending of advertising material, including through email. In any case, the Customer's data will not be communicated or disseminated except as required by law.

CUSTOMER RIGHTS. Once the Customer has provided their data, they enjoy the rights set forth in Article 7 of Legislative Decree 196/2003, namely, the right to obtain free access to the register to ascertain whether their data is being processed; to request confirmation of the existence of their personal data at the Supplier's premises; to know their origin, the logic behind, and the purposes of their processing; to obtain their updating, rectification, and integration; to request their deletion, anonymization, or blocking in the event of unlawful processing; and to obtain certification that such operations have been brought to the attention of those to whom the data was communicated or disclosed, except where such compliance proves impossible or involves a manifestly disproportionate effort compared to the right being protected; object to the processing of data, even if pertinent to the purpose of collection, for legitimate reasons or in the case of data being used for sending advertising material, commercial information, market research, direct sales, and interactive commercial communications, and be informed, no later than the time the data is communicated and disseminated, of the possibility of exercising this right free of charge.

18. COMPETENT COURT
The general conditions of sale are governed by Italian law. Any disputes arising from the application, interpretation, or execution of these general conditions of sale will be subject to the exclusive jurisdiction of the Court of Caserta, without prejudice to the applicability of Article 63 of Legislative Decree 206/05. The Supplier reserves the right to modify the general conditions of sale if necessary and therefore invites the Customer to consult them regularly.

Advertising on Our Site: Discover the Opportunities for Your Brand

Welcome to the advertiser section of our site! We offer strategic advertising space to help your brand reach a targeted and interested audience. With growing traffic and an active community, our site is the perfect place to promote your products or services.

Why choose our site?

• Monthly Traffic : Over 10,000 unique visitors per month.
• Target Audience : An active and growing community of breeders, training camps and pet supply manufacturers.
• Engagement Rates : Our users actively interact with content, increasing your brand visibility.
• Strategic Placement : We offer a variety of visible and optimized advertising spaces to attract the attention of the right audience.

Formats and Rates

Leaderboard (728x90 px)

• Location : At the top of the page, below the navigation menu.
• Cost : €300 per month.
• Perfect for : Brands looking for high visibility on all pages of the site.

Medium Rectangle (300x250 px)

• Position : In the sidebar or within the contents.
• Cost : €200 per month.
• Perfect for : Ads that want strategic positioning integrated into the content.

Skyscraper (160x600px)

• Position : Vertical sidebar.
• Cost : €250 per month.
• Perfect for : Businesses looking for vertical space that is always visible while browsing.

Half Page (300x600px)

• Location : Sidebar or special sections.
• Cost : €400 per month.
• Perfect for : Brands looking to maximize visual impact with a large, eye-catching ad.

Advertising Packages

Basic Package

• Spaces included : 1 Leaderboard + 1 Medium Rectangle.
• Duration : 1 month.
• Cost : €450 (save €50).

Premium Package

• Spaces included : 1 Leaderboard + 1 Skyscraper + 1 Sponsored Post.
• Duration : 3 months.
• Cost : €950 (save €200).

Sponsored Content

Want to go beyond traditional advertising? We also offer sponsored posts or custom articles that can be published on our blog. Our sponsored content is organically integrated into the site and offers a unique opportunity to tell your brand story in an authentic way.

• Sponsored Post (1 item) : €300.
• 3-item pack : €800.

How to get started?

We are excited to partner with you! If you would like to book an ad space or would like more information, contact us today using the contact form or by sending an email to infopatforpet24@gmail.com .

We look forward to helping you grow your business!

Terms and Conditions

All ads must follow our guidelines. We do not accept ads that promote illegal, offensive or copyright infringing content. Advertisers are responsible for the content of their ads.

FAQ

1. How can I purchase advertising space?
You can contact us via the contact form or via email. Once we receive your request, we will send you the available options and payment instructions.

2. Can I get a discount if I book more advertising space?
Yes! We offer discounts for advertising packages and long term bookings.

3. What file types do you accept for banners?
We accept files in .jpg, .png, .gif or .webp format. The file size must be less than 150 KB.

Claim your ad space now!

---

INVITE A FRIEND PROGRAM

What is the Refer a Friend program?
Our program allows you to earn "Ossettini" rewards every time you invite a friend to shop on our site.

How does it work?

1. Request your personal code:
   Fill out the contact form on our website or send an email to infopatforpet24@gmail.com with the subject:
   Request personal code program Invite a Friend
   In the body of the email, write: Hi, I'm [name and surname]. I would like to receive my personal code.
2. Share your code:
   Invite your friends to shop on our site using your code.
3. Get your rewards: When a friend uses your code and completes a purchase, you earn 5 euros in Ossettini for every purchase made by your friend!

Note:
New customers can already take advantage of any active promotions on their first purchase.

Where can I use my Ossettini?
Accumulated Ossettini can be used to obtain discounts, free shipping or other special rewards on our site.

Is there a limit to the number of friends I can invite?
No, there is no limit! The more friends you invite, the more Ossettini you earn!

Can I share my code on social media?
Absolutely! Sharing your code on social media is a great way to invite your friends and acquaintances to participate.

Invite your friends and start earning now! 🐾