Terms and conditions

Terms of sale
The following terms and conditions of sale are governed by Italian law and apply to all purchases made through the website www.patforpet.com and orders submitted by email. The terms and conditions of sale will be accepted, without exception, upon order confirmation.

All sales, delivery, and payment methods are listed in detail in the various sections of the Site and are considered an integral and substantial part of this contract. The conditions applicable to each individual order will be those displayed on the Site at the time of ordering. Any new conditions will be effective upon publication on the Site and will apply only to sales concluded subsequently.

All customer data will be processed in full compliance with Italian privacy law (Article 30 of Legislative Decree 196/03): for further information, please read paragraph 18.

1. DEFINITIONS AND IDENTITY OF THE CONTRACTUAL PARTNER
Patforpet is a domain that represents and is registered by Ferrante Mariasole, via monte cervino, 4, VAT number 04777730617 tax code FRRMSL81L46L219Y, and registration number in the Caserta Company Register, REA registration number 354390, hereinafter referred to as the "Supplier", and is intended for the online sale of pet products.
The term Customer means the natural person who intends to purchase goods from the Supplier.
The Supplier sells the goods "online", i.e. via the remote communication system called "internet".
All purchase contracts are concluded with the Supplier. All communications between the Customer and the Supplier will be via email, except as otherwise indicated below.

2. PRODUCT FEATURES AND WARRANTIES
All products presented on the site are described in detail within the product pages. Due to the different display settings of internet browsers and individual monitors, the Supplier cannot be held responsible for any inaccuracies in the product images. The product images published on the site are purely indicative. In the absence of specific information in the order notes, no complaint regarding non-conformity of the purchase can be made.
All products marketed by the Supplier meet high quality standards. Any legally required guarantees are provided directly by the manufacturers. Consequently, the applicable regulations and warranty application procedures are the same as those indicated by the manufacturer on the product packaging.
The Provider declines all responsibility for direct or indirect damages of any nature or form whatsoever resulting from the use of the Site and/or the news, photos and information contained therein.

3. PRODUCT UNAVAILABILITY AND PURCHASE LIMITATIONS
The Supplier will not be liable in any way for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, the Supplier undertakes to promptly inform the Customer in accordance with the procedures set forth in Article 54 of Legislative Decree 206/2005 and to not charge the Customer the corresponding price or, in the case of advance payment, to refund the Customer's purchase price upon request.

4. DURATION OF OFFERS
All products and prices listed on the Site constitute an offer to the public subject to the limitations and terms contained on the Site itself and in these general conditions of sale.
The offers presented on the Site are valid subject to stock availability. The Supplier reserves the right to modify and/or revoke offers in accordance with the provisions of Article 1336 of the Italian Civil Code.

5. SELLING PRICE
All sales prices listed on the Site are expressed in euros and include VAT but do not include any applicable customs duties, which are the responsibility of the buyer. The customer's cost will consist exclusively of the amount calculated at the time of ordering, without considering any price increases or decreases, including any promotions that may occur subsequently or have ended previously. Shipping costs are not included in the price of the products.

6. DISCOUNT COUPONS
The Supplier may accept only one Discount Coupon for each order.

7. ACCEPTANCE OF ORDERS and CONCLUSION OF THE CONTRACT
The order sent by the Customer will be binding only if the entire order procedure has been completed regularly and correctly without any error messages being highlighted by the Site.

The contract may be considered concluded when the Customer:

- will have filled out the digital form containing their identification data. The Customer chooses the address indicated on the order form as their domicile; the following must be present: the house number, the local postal code, the name or number shown on the doorbell, and the telephone number where the Customer can be reached. By entering the telephone number and email address, the Customer accepts the use of these means of communication by the Supplier and its collaborators. Before final confirmation of the order, the Customer can further verify the accuracy of the data entered by viewing the order page.

- will have selected the type of payment they wish to adopt.

- will have sent the order to the Supplier via email. Sending the order implies knowledge and full acceptance of the terms and conditions of sale.

The order is deemed accepted by the Supplier upon shipment of the goods. The Customer is required to enter only their personal details and telephone and email addresses on the order form; they may not enter third-party information, nor false or fictitious information. Orders placed by minors cannot be accepted. The Supplier reserves the right to prosecute any violation or abuse, in the interest of its Customers, and also reserves the right to refuse an order.

8. ORDER CONFIRMATION
The Customer will receive an order confirmation email with a summary of the products, their prices, and the general and specific terms and conditions applicable to the order. If the Customer does not receive an order confirmation, this may be due to a problem during the ordering process. It is recommended that the Customer contact the Supplier at infopatforpet24@gmail.com to verify the order has arrived.

9. PAYMENT METHODS
The Customer may pay as he chooses by:

Credit card (PayPal). Simply link your credit or debit card to your PayPal account. If you don't have a card, no problem: top up your PayPal account with a simple bank transfer. To send a payment with PayPal, you only need to know the recipient's email address. For more information, visit www.paypal.it

Bank transfer. Payment is made, upon shipment of the order, via the customer's bank's online banking account, according to the standard payment methods of each credit institution.
The goods will be shipped upon receipt of the CRO by the Customer.

In the event of late payment, the Supplier reserves the right to claim late payment interest, calculated on the basis of the legal rate in force, applicable from the payment due date.
The Supplier cannot be held responsible for any fraudulent or illicit use that may be made by third parties of credit cards and other means of payment when purchasing products, as it is not involved in the procedure at any time.

10. ORDER PROCESSING
The Supplier undertakes to fulfill the Customer's order within 2 business days of receiving payment, subject to available warehouse stock. If one or more items are not immediately available, the Supplier undertakes to notify the Customer immediately and arrange with the Customer for a partial shipment.

11. SHIPPING AND DELIVERIES
Goods will be delivered throughout Italy, including the islands, via Express Courier. Delivery will be made to the address indicated by the Customer on the order form. Any delays during transportation will not be the Supplier's responsibility and will not constitute grounds for withdrawal or entitlement to compensation, except as provided for in Article 54 of Legislative Decree 206/05.

FAILURE TO COLLECT. Delivery requires the presence of the Customer, or a designated representative, at the address indicated in the order. If no one collects the goods during the first delivery, the courier will leave a note for the Customer and arrange a second delivery. If the goods are not collected during the second delivery, the courier will hold the goods at its warehouse for three days. If the Customer fails to collect the goods, the Supplier reserves the right to charge additional costs resulting from the Customer's negligence in failing to collect the shipment. The Supplier also reserves the right to exclude the Customer from future purchases or to make the service dependent on online payment.

Unlocking and Resending Packages Fees

If a package is not delivered because the recipient is absent, the courier may hold it pending delivery or charge a fee for reshipping.

• In these cases, all unlocking and reshipment costs are always borne by the customer , since it is the recipient who did not collect the goods.
• It is the customer's responsibility to contact the courier to arrange a new delivery. If we contact the courier on the customer's behalf, it will only be as a courtesy, but any costs will still be the customer's responsibility.

LIABILITY. The Supplier assumes no responsibility for any disruptions due to force majeure, such as accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to IT systems, system failures, and other similar events that prevent, in whole or in part, the proper execution of the contract within the agreed timeframe. The Supplier shall not be held liable for any damages, losses, and/or costs arising from the failure to perform the contract for the above-mentioned reasons. The Customer shall only be entitled to a refund of the price already paid.
The Supplier guarantees compliance with product quality standards; any liability for poor product condition due to improper handling after delivery is excluded.
Any complaints regarding the performance of the service may be raised, under penalty of forfeiture, within ten days of delivery of the products. The Customer, upon receiving the damaged goods or requesting their return to the carrier, has direct and exclusive recourse against the carrier. The carrier is also liable for any delay in delivering the goods to the recipient. In such cases, the Supplier shall be considered exempt from any liability for loss or damage to the goods from the moment they are handed over without reservation to the carrier for transportation.
In the event of partial loss or damage that is not recognizable at the time of delivery, the Customer must report the damage to the carrier as soon as it is discovered, under penalty of forfeiture, within and no later than eight days of receipt, by registered letter with return receipt (art. 1698 of the Civil Code).

12. SHIPPING COSTS
Shipping costs are €9.00 for each shipment under €80.00. This cost will be added to the order total. Customers will be able to check the shipping costs before completing the purchase process.

13. RIGHT OF PROPERTY
The Supplier remains the owner of the goods until the payment by the Customer is credited to the Supplier's account.

14. RIGHT OF WITHDRAWAL
As required by Legislative Decree no. 206/2005, any customer who is dissatisfied with the product received may exercise the right of withdrawal, without penalty and without providing any justification, within 10 working days of receiving the goods. Although not required by law, we would appreciate it if our customers could provide us with a brief explanation of the reasons for their withdrawal.

The refund includes all costs incurred by the customer, including shipping.

To exercise the right of withdrawal, the Customer must:

Send the Supplier, within the required 14 business days, a refund request by registered letter with return receipt, specifying your intention to withdraw from the purchase; the products for which you wish to exercise the right of withdrawal (attaching a copy of the order, including the customer's name); and the customer's bank details to which the refund will be made. This notification may be sent in advance (but must be confirmed by registered mail with return receipt within 48 hours) by email to infopatforpet24@gmail.com and must be sent to pat for pet c/o FERRANTE MARIASOLE, with registered office at Via MONTE CERVINO 4, 81025 MARCIANISE, CASERTA.
Return the goods, intact and unused, complete with original packaging and instructions, by post within the following 5 days at your own expense. Failure to do so will invalidate the right of withdrawal. It is understood that the Customer is solely responsible for all shipping risks for returning the items. If the goods are damaged during transport, the Supplier will notify the Customer of the incident (within the business day following receipt of the goods at its warehouses) to allow the Customer to promptly file a complaint with the courier of their choice and obtain a refund for the value of the goods (if insured). In this case, the product will be returned, with shipping costs paid by the Customer, simultaneously canceling the withdrawal request. The Supplier is not liable in any way for damage or theft/loss of goods returned via uninsured shipments.

Upon receipt, the returned goods will be inspected for any damage or tampering not resulting from transport. If the goods are intact and the right of withdrawal has been exercised in accordance with the procedures described, and in any case no later than 14 days from the date of notification of the exercise of the right of withdrawal, the Supplier will refund the amount, net of delivery costs, via bank transfer to the current account indicated by the Customer.
The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Supplier ascertains:

- the lack of the original external/internal packaging.

- the absence of integral elements of the product (accessories, cables, manuals, parts, ...).

- damage to the product for reasons other than its transport or for exceeding the time limits established by law for reasons not attributable to the Supplier.

In the event of forfeiture of the right of withdrawal, the Supplier will return the purchased item to the sender, charging the latter the shipping costs.

If the Customer receives damaged or incorrect goods, the Supplier will fully refund the value of the goods, including shipping costs. The Customer is required to inform the Supplier that the goods are damaged or incorrect within two days of delivery.

The customer's right of withdrawal does not apply if the purchase was made at a point of sale, since in this case the transaction is concluded when the receipt or invoice is issued by the store. Therefore, it cannot be considered a transaction concluded online or through mail order, and the relationship is maintained with the store manager.

The Customer may not exercise this right for products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

15. EXPRESS TERMINATION CLAUSE
Failure by the Customer to comply with any of the obligations set forth in Articles 7 and 9 above, and in particular the payment obligation, will result in the automatic termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for a judicial ruling, without prejudice to the Supplier's right to take legal action for compensation for any further damages suffered.

16. AFTER-SALES ASSISTANCE
If the Customer encounters problems with a purchased product, he or she can request assistance by sending the Supplier an email describing the problem to INFOPATFORPET24@GMAIL.COM. The Supplier's After-Sales Service will respond to the Customer within 24 business hours and will help resolve the issue.

17. PROVISION AND PROCESSING OF PERSONAL DATA - PRIVACY POLICY
Pursuant to Article 13 of Legislative Decree 196/2003, the Supplier shall process the data provided by the Customer in compliance with the legislation on the protection of personal data. Personal data is collected for the purpose of registering the Customer and activating the procedures for the execution of this contract and the related necessary communications. Providing data is optional, but any refusal to provide it will make it impossible to provide the service. This data is processed electronically in compliance with applicable laws and may be disclosed only upon request by judicial authorities or other authorities authorized by law. This Privacy Policy applies only to the patforpet.it website and not to other websites that may be accessed by the user via links.

The optional, explicit, and voluntary sending of electronic mail to the addresses indicated on this Site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message.

DATA CONTROLLER. The data controller is PATFORPET, located at the FERRANTE MARIASOLE headquarters, VIA MONTE CERVINO 4, MARCIANISE CASERTA. To exercise the rights provided for in Article 7 of Legislative Decree 196/2003, the Customer must write to the address indicated, or to infopatforpet24@gmail.com, for the attention of the Data Controller.

DATA PROCESSING LOCATION. The processing related to this Site's web services takes place at the Provider's headquarters and is handled only by persons authorized to perform the activities necessary to execute the contract. No data deriving from the web service is communicated or disseminated except for the purpose of performing the requested service and exclusively for that purpose.

PERSONAL DATA SECURITY. Personal data collected on the Site is protected from unauthorized access, use, or disclosure. Only personnel specifically designated by the Provider and equipped with their own authentication credentials may access such data. All necessary security procedures have been implemented to protect data from breaches by unauthorized personnel, both locally and online. All personal data provided to us is stored in a secure and controlled environment. To this end, physical, electronic, and organizational processes have been implemented to safeguard and protect the information collected, including the use of firewalls, antivirus software, and connection protection.

SHARING AND DISSEMINATION. The personal data provided by the Customer is collected electronically and processed, including with the aid of electronic means, directly and/or through delegated third parties (such as home delivery, mailing, and data entry companies, product customization laboratories, consulting firms, etc.) for purposes related to the performance of the service and the management of product purchase orders, and for statistical purposes or the sending of advertising material, including through email. In any case, the Customer's data will not be communicated or disseminated except as required by law.

CUSTOMER RIGHTS. Once the Customer has provided their data, they enjoy the rights set forth in Article 7 of Legislative Decree 196/2003, namely, the right to obtain free access to the register to ascertain whether their data is being processed; to request confirmation of the existence of their personal data at the Supplier's premises; to know their origin, the logic behind, and the purposes of their processing; to obtain their updating, rectification, and integration; to request their deletion, anonymization, or blocking in the event of unlawful processing; and to obtain certification that such operations have been brought to the attention of those to whom the data was communicated or disclosed, except where such compliance proves impossible or involves a manifestly disproportionate effort compared to the right being protected; object to the processing of data, even if pertinent to the purpose of collection, for legitimate reasons or in the case of data being used for sending advertising material, commercial information, market research, direct sales, and interactive commercial communications, and be informed, no later than the time the data is communicated and disseminated, of the possibility of exercising this right free of charge.

18. COMPETENT COURT
The general conditions of sale are governed by Italian law. Any disputes arising from the application, interpretation, or execution of these general conditions of sale will be subject to the exclusive jurisdiction of the Court of Caserta, without prejudice to the applicability of Article 63 of Legislative Decree 206/05. The Supplier reserves the right to modify the general conditions of sale if necessary and therefore invites the Customer to consult them regularly.